Does an Answering Service Save Your Business Money?
Providing good customer support is a crucial part of any business model, but it’s also something a lot of businesses struggle with. You need to offer customers a way to reach out for support that’s available often and provides the answers they need. An answering service helps you achieve this without putting all your energy toward customer service. If you want to bring your customer service up to speed a bit, here’s how an answering service can help you do that.
Answering Service Basics
You might be wondering what exactly an answering service is. Most businesses have a few people dedicated to providing customer support over the phone. While this is a good way to provide personalized service, it also means you have to hire people specifically to answer phones or spend some of your time throughout each day answering phones. If you’re trying to run a business, neither of these are optimal solutions.
An answering service provides customer support for you so you don’t have to worry about answering the phones all day. You also don’t have to worry about hiring somebody to answer phones in house since an answering service can do that remotely. Essentially, you’ll always have someone on hand to pick up the phone and help out your customers.
One of the best parts about answering services is the fact that they’re so flexible depending on your needs. Not only can you provide personalized instructions to ensure your customers are getting the best service, you can also scale answering services with your business’s growth to save money over time.
Never Miss a Call
When a customer calls your business, they expect a friendly voice to pick up on the other line. Not only that, they expect to get quality customer service that provides them with answers to the questions they have. If you don’t answer the phone at all, your customers will get a bad first impression of your business. With the help of an answering service, you never have to worry about whether or not somebody is around to pick up the phone, which means better customer relationships and more sales.
The cool part about answering services is that while they offer 24/7 availability, you don’t have to start with such a robust plan. Since you don’t actually have to hire an employee to user these services, it’s easy to switch to a 24/7 availability plan when that becomes necessary for your business, which saves you money over time.
Reclaim Valuable Hours
As important as customer service is, it’s not something that high-level employees should be spending a lot of time on each day. As a matter of fact, you’re wasting money if you’re paying somebody a significant hourly wage to answer the phones. With an answering service, you can always have somebody around to pick up the phone without having to take valuable hours out of your day to do it yourself.
Unless you’re paying yourself or another employee less than you would pay an answering service, it’s simply not worth it to have an employee answer the phone. As the call center you’re working with begins to learn your business practices and more about your product or service, they can provide even better service to your customers.
Growing Your Business
Everybody who owns a business has one goal in common: growing that business. Even if your company is already successful and large, there’s always room for growth. Unfortunately, it can be hard to focus on building up your company if you’re spending a lot of time answering the phones or dealing with customer inquiries. This is where hiring an answering service can play a big role in helping you build your business.
When you have somebody answering phone calls for you in a remote location, you can focus all of your energy on making big picture changes that help evolve your company. Whether you’re figuring out ways to increase productivity, cut costs or improve the product or service you offer, there are tons of good ways to use the time you can save with an answering service. As long as you’re focusing your energy on growing your business more than you’re focusing on day-to-day stuff, you’re on the right track.
It might seem strange that spending money on an answering service can save your business money, but that’s a straight up fact. For starters, you save money by answering every customer’s phone call and not missing out on sales. Plus, you don’t have to pay yourself or other valuable employees to answer phones all day instead of doing more important work. You even get more time to grow your business when you invest in an answering service. If you want to take the next step in building your business, you need an answering service.